Shipping policy
Shipping and Return Policy
Shipping Rates and Delivery Schedules for the US and US Territories
29 Balmere Skincare has established new shipping rates, delivery schedules, and faster delivery service to enhance your overall shopping experience with us. Shipping rates for Standard Delivery (2-7 Days) of orders below $200.00 are a flat fee of $13.00. Shipping rates for Standard Delivery of orders $200.00 and above ship FREE — no promo code required! Orders placed after 4:30pm ET will be processed and shipped the next day. Additional shipping options are shown below.
Shipping Rates: 2nd Day $25.00. Next Day Delivery $40.00
Return Policy
At 29 Balmere Skincare,LLC we love when you’re happy. We stand behind our products, and we want to make sure you’re always satisfied. If not, our team will make your return process easy and seamless. All you have to do is return the items within 30 days of your purchase. Only products purchased on 29balmere.com may be returned for a full refund in that 30-day period.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase. Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website for their return policy.
Our return address is:
29 Balmere Skincare, LLC
535 Dean Street, STE 903
Brooklyn, NY 11217
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS, FedEx or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact 29 Balmere Skincare, LLC Customer Service at 212-417-4222 between the hours of 9:00 a.m. and 5:30 p.m. EST., Mondays through Fridays. Our customer service representatives will be happy to assist you.
Cancellation Policy
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted.